Enable after-sales service management!
A real after-sales service to communicate!
When items have been sold, they “live” their life with customers.
After-sales service is a “real” source of information. It provides information on the reality of customers in relation to their activity.
A real after-sales module makes it possible to better serve its customers and to adapt the best offers in the future. For example:
– Product longevity measurement
– Feedback from their use
– Informaiton channel for new products
– Integration with the contact, purchase and sales modules allow better planning of internal resources
In short: after-sales service for future business.